Cubase 5 presets sometimes don't show up

Discussion in 'alt.steinberg.cubase' started by tonewheel, Aug 4, 2009.

  1. tonewheel Guest

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    I've been using 5 for a couple of weeks now, and notice an occasional
    glitch. Sometimes if I click to open the presets menu on something..
    be it the reverence reverb, track presets or any other type of plugin
    preset, the preset list is empty.

    So for example I might want to select "Viennese Concert Hall" for
    reverence.. but it's not there. Nothing's there. And not just
    reverence but it can happen with anything that has presets. I quit and
    restart Cubase and everything's fine again. I've noticed this maybe 3
    times so far, restarting Cubase always fixes it. First time it
    happened I thought the preset files must have got corrupted or deleted
    but they appear to be fine. I'm waiting to see if the same thing
    happens on my other computer but I haven't had many hours on that yet.

    Anyone else noticed this?

    cheers,
    TWJ
    www.myspace.com/tonewheeljackson
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  2. nickm Guest

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    "tonewheel" <> wrote in message
    news:...
    > I've been using 5 for a couple of weeks now, and notice an occasional
    > glitch. Sometimes if I click to open the presets menu on something..
    > be it the reverence reverb, track presets or any other type of plugin
    > preset, the preset list is empty.
    >
    > So for example I might want to select "Viennese Concert Hall" for
    > reverence.. but it's not there. Nothing's there. And not just
    > reverence but it can happen with anything that has presets. I quit and
    > restart Cubase and everything's fine again. I've noticed this maybe 3
    > times so far, restarting Cubase always fixes it. First time it
    > happened I thought the preset files must have got corrupted or deleted
    > but they appear to be fine. I'm waiting to see if the same thing
    > happens on my other computer but I haven't had many hours on that yet.
    >
    > Anyone else noticed this?
    >


    What OS and machine spec are you running? Can't really offer much
    assistance on Mac I'm afraid.

    No problems whatsoever here with Cubase 5 - I have it installed on several
    machines including three laptops with XP, Vista 64, and Windows 7 64 bit as
    well as standard desktop PCs running with Core 2 Duo, Core 2 Quad and an i7
    with one or more of the following OS's: XP pro SP3, Vista 64 bit, Windows 7
    RC1 64 bit . I have nothing against AMD based systems, but I have found
    less issues out of the box with Intel based systems in general, so these
    days I stick to Intel. (I just move my copy protection dongle to whichever
    machine I happen to need to use). Seems like you might have a problem with
    Cubase locating the plugins - check the Plugin Path settings - although
    Cubase's installation routine should have set this up correctly.

    Have you installed all the available updates for Cubase? You may fix it
    by doing so :)

    Are you by any chance running anything else that might be trying to use the
    same plugins at the same time? - probably not but it's worth asking.

    What about anti-virus software? Could that be causing a problem. It's
    possible that something else that's starting with the OS might be
    conflicting.

    You're not over-clocking your computer are you? Over-clocking might cause
    odd instabilities. Cubase has always been a bit more sensitive to
    over-clocking and funnies caused by some memory modules when other
    applications just work normally. Not a problem if your CPU, memory and
    motherboard are completely stable at higher clock speeds than designed for,
    but over-clocking does present some risk of instability in certain cases.

    What follows is a few ideas on potential broader issues, but obviously
    trying anything is at your own risk. I don't know enough about your system
    as I haven't seen it to be more precise, so just be aware that I am very
    much stabbing in the dark with a bit of intelligent guesswork here :).

    If running Windows XP - I wonder if your problem might be linked to Data
    Execution Prevention. I work in IT management and support for a number of
    small business clients, and recently there's been a slight flurry (again) of
    stupid issues with things like printers sporadically not being found (print
    spooler errors where a few weeks ago the problem didn't exist - Windows
    Update may have a lot to do with this), Windows Explorer sometimes not
    loading on brand new machines using the Windows XP Pro downgrade and with
    Service Pack 3 and IE8. Cause: Data Execution Prevention. It's a setting
    inside Windows XP's BOOT.INI file. You don't say what OS you are running,
    but if it is XP it may be worth disabling DEP as follows:

    Control Panel > System
    Advanced tab
    Startup and Recovery > Settings button
    System Startup > Edit button - NotePad will open the BOOT.INI file
    Find the line that contains ...."NoExecute=OptIn" (without the quote marks)
    Edit "OptIn" so it is replaced with "AlwaysOff" (without the quote marks and
    with an uppercase "A" and an uppercase letter "O")
    Close Notepad and save the changes.
    Re-boot XP

    You can easily reverse the setting above if you wish - personally I always
    turn DEP off on my own systems. Look here
    http://en.wikipedia.org/wiki/Data_Execution_Prevention or here:
    http://support.microsoft.com/kb/875352 for more info on DEP and more
    advanced configuration options including how to configure DEP to operate
    with specific applications.

    Another cause *might* be Internet Explorer 8, which could possibly be
    removed and replaced with IE7 - though this can be difficult if your machine
    is running XP SP3, as there are issues with uninstalling IE8 from XP SP3
    machines - Microsoft say you need to uninstall SP3 before you can uninstall
    IE8, and although that sounds simple enough, it could cause you other
    problems which might require reinstalling Windows - I have a client that
    needs to run an older version of QuickBooks 2006 ( accounting package and
    nothing to do with Cubase). Brand new HP PC with XP Pro SP 3 and IE8.
    QuickBooks 2006 won't run with IE8. the customer does want to update QB to
    a newer version, but they need multi-currency functionality which the latest
    version apparently doesn't support yet (WTF?). Cant uninstall IE8 without
    rolling XP back to SP2. Roll back to SP2 and the machine starts to
    misbehave at boot time, mostly just getting so far and then rebooting -
    constant cycle. Quickest solution in that case was to wipe and reinstall
    Windows from the HP recovery partition and for the time being to refuse all
    offers of XP SP3 and IE8 from Automatic Updates on that PC. I would stress
    extreme caution if you think you might need to remove IE8/XP SP3 etc.... -
    hopefully your issue is not related anyway :)

    How much RAM does your system have installed? May be a silly question, but
    in certain cases having more than 3GB of RAM available *can* cause odd
    behaviour depending on a number of factors such as motherboard model (some
    Asus boards as well as other manufacturers have a memory Remapping feature
    which can be turned on/off in the BIOS to allow the OS access to greater
    amounts of RAM), BIOS version, audio card drivers, graphics drivers. As
    long as you have more than 1GB installed try removing a module or two and
    see what happens. It's not irreversible and will only take you about 15
    minutes to do (handle the modules with care and observe anti-static
    guidelines)

    Hopefully, your issue will be easily fixed by downloading and installing any
    Cubase updates from Steinberg.

    Good luck
  3. tonewheel Guest

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    Thanks for the response. The machine I saw that problem on is fairly
    old - Intel 2.8 P4 with 2Gb ram running XP pro. It's been my main
    music computer for years but some of my projects peak out the CPU so
    I've moved to another machine, Intel Q7 with 4 Gb, same OS. Haven't
    seen the problem there yet but I've only been using it a couple of
    days.

    However I don't think the machine is the issue, it's almost as if
    during its startup Cubase just doesn't read the presets in properly.
    Once I've seen the presets once in a given session then they are
    always available for the rest of that session. If I don't see them
    then I just restart. The low frequency of the problem makes it a
    complete non-issue, but I was just curious if anyone else saw anything
    like it. I'll do as you suggested and have a look for the latest
    updates on the steinberg site.

    thanks,
    TWJ
  4. tonewheel Guest

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    On 6 Aug, 15:23, tonewheel <> wrote:
    > Thanks for the response. The machine I saw that problem on is fairly
    > old - Intel 2.8 P4 with 2Gb ram running XP pro. It's been my main
    > music computer for years but some of my projects peak out the CPU so
    > I've moved to another machine, Intel Q7 with 4 Gb, same OS. Haven't
    > seen the problem there yet but I've only been using it a couple of
    > days.
    >
    > However I don't think the machine is the issue, it's almost as if
    > during its startup Cubase just doesn't read the presets in properly.
    > Once I've seen the presets once in a given session then they are
    > always available for the rest of that session. If I don't see them
    > then I just restart. The low frequency of the problem makes it a
    > complete non-issue, but I was just curious if anyone else saw anything
    > like it. I'll do as you suggested and have a look for the latest
    > updates on the steinberg site.
    >
    > thanks,
    > TWJ


    Happened last night on the new computer, so it's not the computer.
    Weird. I'll leave this here for anyone that happens along in the
    future with the same problem. Still haven't got around to applying any
    updates :)
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  5. nickm Guest

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    "tonewheel" <> wrote in message
    news:...
    > On 6 Aug, 15:23, tonewheel <> wrote:
    >> Thanks for the response. The machine I saw that problem on is fairly
    >> old - Intel 2.8 P4 with 2Gb ram running XP pro. It's been my main
    >> music computer for years but some of my projects peak out the CPU so
    >> I've moved to another machine, Intel Q7 with 4 Gb, same OS. Haven't
    >> seen the problem there yet but I've only been using it a couple of
    >> days.
    >>
    >> However I don't think the machine is the issue, it's almost as if
    >> during its startup Cubase just doesn't read the presets in properly.
    >> Once I've seen the presets once in a given session then they are
    >> always available for the rest of that session. If I don't see them
    >> then I just restart. The low frequency of the problem makes it a
    >> complete non-issue, but I was just curious if anyone else saw anything
    >> like it. I'll do as you suggested and have a look for the latest
    >> updates on the steinberg site.
    >>
    >> thanks,
    >> TWJ

    >
    > Happened last night on the new computer, so it's not the computer.
    > Weird. I'll leave this here for anyone that happens along in the
    > future with the same problem. Still haven't got around to applying any
    > updates :)


    That is weird certainly, but maybe not so weird at the same time. It's
    never happened to me with C5, and I dare say it's never happened to a lot of
    other people either, so if your two systems are configured the same way,
    with the same OS, plugins and audio interface, I think I would maybe start
    with the plugins you have (assuming some are not those supplied with
    Cubase) - could be that one of them is misbehaving and causing an all round
    problem, or maybe it's an audio interface driver issue, but more likely as
    it is the plugins that are affected, I would be more suspicious of a rogue
    plugin.
  6. tonewheel Guest

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    On 7 Aug, 20:12, "nickm" <> wrote:
    > "tonewheel" <> wrote in message
    >
    > news:...
    >
    >
    >
    > > On 6 Aug, 15:23, tonewheel <> wrote:
    > >> Thanks for the response. The machine I saw that problem on is fairly
    > >> old - Intel 2.8 P4 with 2Gb ram running XP pro. It's been my main
    > >> music computer for years but some of my projects peak out the CPU so
    > >> I've moved to another machine, Intel Q7 with 4 Gb, same OS. Haven't
    > >> seen the problem there yet but I've only been using it a couple of
    > >> days.

    >
    > >> However I don't think the machine is the issue, it's almost as if
    > >> during its startup Cubase just doesn't read the presets in properly.
    > >> Once I've seen the presets once in a given session then they are
    > >> always available for the rest of that session. If I don't see them
    > >> then I just restart. The low frequency of the problem makes it a
    > >> complete non-issue, but I was just curious if anyone else saw anything
    > >> like it. I'll do as you suggested and have a look for the latest
    > >> updates on the steinberg site.

    >
    > >> thanks,
    > >> TWJ

    >
    > > Happened last night on the new computer, so it's not the computer.
    > > Weird. I'll leave this here for anyone that happens along in the
    > > future with the same problem. Still haven't got around to applying any
    > > updates :)

    >
    > That is weird certainly, but maybe not so weird at the same time.  It's
    > never happened to me with C5, and I dare say it's never happened to a lotof
    > other people either, so if your two systems are configured the same way,
    > with the  same OS, plugins and audio interface, I think I would maybe start
    > with the plugins you have (assuming some are not those supplied with
    > Cubase) - could be that one of them is misbehaving and causing an all round
    > problem, or maybe it's an audio interface driver issue, but more likely as
    > it is the plugins that are affected, I would be more suspicious of a rogue
    > plugin.


    The old PC had various old plugins on it both from earlier cubase
    versions and some freebie downloads, but the new PC was virgin
    territory and only has the plugins that Cubase provided. It's also
    different audio hardware - a Presonus Firepod where the old PC (which
    I still have running) has a Hoontech PCI interface. The OS is about
    the only common factor. Both machines are very minimal installations -
    they are music-specific PCs. I've also got it installed on an HP
    notebook PC, and I *think* I've seen the problem there too, although I
    can't remember 100% if I saw it there or not.

    However I took your advice and downloaded the 5.0.0.1 update and it
    has this intruiging line in the readme:

    "Plug-in scanning at program start-up has been optimized. In the Plug-
    in Information window, a button
    “Update Plug-in Information” has been added. Using this button scans
    through all installed plug-ins and adds
    additional information about plug-in properties to the list."

    ... This sounds to me where my issue lies - in the startup - because I
    notice that if the presets are there at the start then they stay
    there, so I assume when I get the problem its because the media center
    hasn't located them properly to begin with. I reckon if I do see the
    problem after installing the upgrade, this new "update" button will
    sort it out, but I bet I won't see it after upgrading :)

    cheers,
    TWJ
    www.myspace.com/tonewheeljackson
  7. Gill Smith Guest

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