I sent my faulty C5 dongle back to Germany for replacement. When I enquired as to its whereabouts I got an email back from one Carlos Mendoza Rohde informing me that.. "I received yesterday your dongle and sent you back a new one, you should receive it soon (even though the dongle you sent us was working perfectly)." I don't like being taken for an idiot. If it was working perfectly, why the hell would I go to the trouble of sending it back to Germany? I'd already explained to the guy that I'd tried the dongle on two different machines...installed and uninstalled the software twice on both machines and got the same USB error message every time.. and that I was pretty familiar with using Cubase and had never come accross this problem before. We're paying Carlos Fandango's bloody wages...he ought to remember that. I really hope the damn thing turns up soon and I can actually use what I paid for.......LL
"lancelightning" <> wrote in message news:... >I sent my faulty C5 dongle back to Germany for replacement. When I > enquired as to its whereabouts I got an email back from one Carlos > Mendoza Rohde informing me that.. > > "I received yesterday your dongle and sent you back a new one, you > should receive it soon (even though the dongle you sent us was working > perfectly)." > > I don't like being taken for an idiot. If it was working perfectly, > why the hell would I go to the trouble of sending it back to Germany? > I'd already explained to the guy that I'd tried the dongle on two > different machines...installed and uninstalled the software twice on > both machines and got the same USB error message every time.. and that > I was pretty familiar with using Cubase and had never come accross > this problem before. We're paying Carlos Fandango's bloody wages...he > ought to remember that. I really hope the damn thing turns up soon and > I can actually use what I paid for.......LL > But they ALWAYS say that. No matter what tech help you are getting, first and foremost, it is the customer's fault.
On Tue, 7 Apr 2009 19:45:10 -0400, "S.O.D.D.I." <> wrote: > >"lancelightning" <> wrote in message >news:... >>I sent my faulty C5 dongle back to Germany for replacement. When I >> enquired as to its whereabouts I got an email back from one Carlos >> Mendoza Rohde informing me that.. >> >> "I received yesterday your dongle and sent you back a new one, you >> should receive it soon (even though the dongle you sent us was working >> perfectly)." >> >> I don't like being taken for an idiot. If it was working perfectly, >> why the hell would I go to the trouble of sending it back to Germany? >> I'd already explained to the guy that I'd tried the dongle on two >> different machines...installed and uninstalled the software twice on >> both machines and got the same USB error message every time.. and that >> I was pretty familiar with using Cubase and had never come accross >> this problem before. We're paying Carlos Fandango's bloody wages...he >> ought to remember that. I really hope the damn thing turns up soon and >> I can actually use what I paid for.......LL >> > >But they ALWAYS say that. > >No matter what tech help you are getting, first and foremost, it is the >customer's fault. > ha ha...Yup you're right about that. I just want to get on with using Cubase 5...It looked great for two hours or so before the dongle packed up.....LL
On Tue, 7 Apr 2009 19:45:10 -0400, "S.O.D.D.I." <> wrote: > >"lancelightning" <> wrote in message >news:... >>I sent my faulty C5 dongle back to Germany for replacement. When I >> enquired as to its whereabouts I got an email back from one Carlos >> Mendoza Rohde informing me that.. >> >> "I received yesterday your dongle and sent you back a new one, you >> should receive it soon (even though the dongle you sent us was working >> perfectly)." >> >> I don't like being taken for an idiot. If it was working perfectly, >> why the hell would I go to the trouble of sending it back to Germany? >> I'd already explained to the guy that I'd tried the dongle on two >> different machines...installed and uninstalled the software twice on >> both machines and got the same USB error message every time.. and that >> I was pretty familiar with using Cubase and had never come accross >> this problem before. We're paying Carlos Fandango's bloody wages...he >> ought to remember that. I really hope the damn thing turns up soon and >> I can actually use what I paid for.......LL >> > >But they ALWAYS say that. > >No matter what tech help you are getting, first and foremost, it is the >customer's fault. I finally got my dongle back from Steinberg along with a letter...another attempt at patronising me. Thankfully the new dongle is working. It was sent in a jiffy bag via 3euros worth of snail mail...no tracking , no insurance - no signature required. I dread to think what might have happened had it gone missing in the post. Its just as well I like Cubase as much as I do because this guy's attitude is beyond belief..........LL
