MPS10 kurzweil software update

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Hi all,
Apologies if this has been covered already. my mps10 went straight to the “mps run” screen on power up. Resetting with the C8 key on power up doesn’t work. The screen glitches displaying some horizontal lines instead of resetting. However I can go through the software update as per the instructions on the kurzweil website but when i press next for the final command to load the kuf225 file update. I receive an “update error - 10” and can go no further. What does this mean?

Please help

Pete NZ
 

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