DGX 670 sending it back for a refund

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I have only had this keyboard a week. A week of searching, reading the owner's manual, reference guide and data sheet has not helped. This thing sounds awful. Recording limited to only tracks 1,2 or 3 and can't even record percussion drums.
Many of the buttons do nothing. I am glad that I saved the boxes but re-packaging will be a pain. I have remove the 3 pedal unit, disassemble stand and pack up the keyboard. I was really excited when I bought it but so disappointed now.
If anyone knows of keyboard that actually works like it should I would welcome your suggestions.
Thanks.
 
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Hi Bill

I can understand your disappointment with your DGX670 because I had the previous model, the DGX660 when it was first released, and sold it on after only 6 months.
Both models had great reviews, but like you I had expected a great deal more.

Main criticism is the positively AWFUL display. Working the display required so much button pressing and farting about, that actually doing anything became a chore and detracted from playing to the point of just giving up.

Yamaha manuals are not good anyway, so all in all an abysmal experience.

Tell us exactly what you want to do, and I'm sure between us you'll get some good suggestions.

I play a Korg Pa5x now. I don't buy Yamaha any more.
 
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I've always had the impression that the DGX series is intended to work as PIANO that have some styles, but not announced as an arranger workstation keyboard?
Another thing is, that the user- and referencemanuals as well as specs usually are to find for download to read before buy.
If we know what we're looking for, and not have any shop to visit, read those documents carefully, search YT videos and all the info there is to find. 👓

Keyboards from heaven or hell ..... 🤔
I can easily find something that do not work or sound as I wish or want it to do at every brand there is. The big challenge is to find what's nearest to what we desire within the price limit we have set before buy anything.
But, even if we want it to, I don't think we're going to find the "one fits all". That's why many have several models to enjoy and amuse themselves. 👍🌞
 
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I had a beautiful 100 year old upright piano and never owned a keyboard. So I thought a keyboard might be nice having different instrument sounds etc. So I read up about a lot of different ones and the Yamaha DGX670 got a lot of good reports. But it hasn't taken me long to realize that it's not very good. The grand piano sounds OK but chords in the lower octaves sound muddled and awful. The notes of those chords sound OK when played individually, but not together.
And why so many different ways to navigate through the maze of menus, settings and controls? There's the tab buttons, the menu button, rotary dial, 4-way cursors and 16 buttons below the display screen that take on various functions. Why not a simpler consistent way to plow through the mire of menus?
I just want to play a piano and maybe switch to an organ or other voice and possibly to record a few tracks with various instruments. And it doesn't help, as someone said, that the manuals are written in Klingon.
Live and learn!
 
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I had a beautiful 100 year old upright piano and never owned a keyboard. So I thought a keyboard might be nice having different instrument sounds etc. So I read up about a lot of different ones and the Yamaha DGX670 got a lot of good reports. But it hasn't taken me long to realize that it's not very good. The grand piano sounds OK but chords in the lower octaves sound muddled and awful. The notes of those chords sound OK when played individually, but not together.
And why so many different ways to navigate through the maze of menus, settings and controls? There's the tab buttons, the menu button, rotary dial, 4-way cursors and 16 buttons below the display screen that take on various functions. Why not a simpler consistent way to plow through the mire of menus?
I just want to play a piano and maybe switch to an organ or other voice and possibly to record a few tracks with various instruments. And it doesn't help, as someone said, that the manuals are written in Klingon.
Live and learn!
Because its a Yamaha.

They are the masters at very deep and confusing menu’s.

You are right though, but it is not just Yamaha, most are written in Klingon, translated into Urdo, then into Italian and then into Farsi, then into Sami, finally into worst of all American English and all translations are not by native speakers.

Take a look at a Korg XE 20, vastly easier menu system and still a digital piano with arranger features.

If you are after a digital piano with full arranger and recording features and 88 keys then you effectively have a choice of one, a Korg Pa5X 88.

It is the inbuilt recorder that the issue resides, most are not user friendly and of limited functionality.
 
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Because its a Yamaha.

They are the masters at very deep and confusing menu’s.

This sort of comment is absolutely NOT helpful. Just because you don't like Yamaha's interface, doesn't mean that many other players have no problem with it. I've been playing a Genos 2 for a year now, and I've not once had a problem finding everything I've needed. I don't know what your problem is, I just have to accept that not everyone understands the Yamaha user interface. It is very much each to their own, and a "try before you buy" approach is always best (true of any instrument, not just keyboards').
 
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There's quite a price difference between the Yamaha DGX 670 and the Korg Pa5X, so might not be an ideal situation for Bill to consider. Another difference is that the Pa5X does not have inbuilt speakers nor the 'furniture' stand and pedal unit. I'm not familiar with the current range of Casio pianos but perhaps one of those might be a more suitable option.
 
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My own take on this is that once you've experienced the colour screens on the higher range pianos, arrangers or organs whatever the make, these small button operated control screens are now old hat.
Being able to press ONE intuitive button to get straight to a menu item beats the pants off all other controls.
 
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I’ve played Yamahas Korgs Casios and Kawais for about 30 years. All of their User Interfaces come with their own set of quirks and terminology and it takes some time to get used to each brand’s way of doing things. I also work part time at a music store helping customers make key-instrument choices.

I definitely agree with Gunnar’s comment that the DGX series is primarily a digital piano with “some” arranger functionality. Folks looking for a LOT of arranger features may be disappointed by those limits. (On the other hand folks who buy a more robust arranger often complain that the keybed is not as realistic as a piano.)

Another thing we notice is new buyers being intimidated by lots and lots of buttons. They think they want something simpler to use. They don’t realize the advantage of having direct access to functions. And what they find is that they then have to go menu diving to make adjustments - and they don’t like that either.

No single keyboard is good for everything. That’s how I accumulated a roomful of them. (Home models, stage models, workstations and arrangers of all levels.) Here’s the Hard Truth. Complex instruments are just not going to be perfect and easy out of the box. You have to have talent first - and then invest time learning how to use them - and learning to deal with their quirks.

Play on everyone!
 
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I have only had this keyboard a week. A week of searching, reading the owner's manual, reference guide and data sheet has not helped. This thing sounds awful. Recording limited to only tracks 1,2 or 3 and can't even record percussion drums.
Many of the buttons do nothing. I am glad that I saved the boxes but re-packaging will be a pain. I have remove the 3 pedal unit, disassemble stand and pack up the keyboard. I was really excited when I bought it but so disappointed now.
If anyone knows of keyboard that actually works like it should I would welcome your suggestions.
Thanks.
Well, I had similar issue with Roland VR-09----a variety of functions just did not perform as one might expect--for example, when recalling a registration ---the volumes and drawbar settings did not return as saved---now i recently found a forum which lists the many 'issues' and workarounds----but the manual did NOT include how to save by delving deeper into the system---no clearly the designers did not know that this was an issue----now this is a deal breaker because , on a live performance you cannot just adjust settings!. You might say this was minor but there were many more 'small' issues that made the board unpredictable! Then I saw in this forum that some professional had enough of his after a few years. Thing is keyboards are a passion purchase and no-one gives up on a passion purchase easily-----BUT---no one would put up with such issues if it were a car ,or a home stereo ------and why should we?. I appreciate that boards are complex BUT they should work as advertised and more importantly as described in their manuals. I worked in complex electronic telephone exchanges back in the day far more complex than a keyboard we would put up with such basic issues, we fixed them! ---and being a relative newcomer was more disappointed than embarrassed so-----I sent it back ! . I am learning that not enough people send them back so the manufacturers don't react by better design.
I now have a Yamaha ck61 ---lovely, and proves that it can be done at a price!
 
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This sort of comment is absolutely NOT helpful. Just because you don't like Yamaha's interface, doesn't mean that many other players have no problem with it. I've been playing a Genos 2 for a year now, and I've not once had a problem finding everything I've needed. I don't know what your problem is, I just have to accept that not everyone understands the Yamaha user interface. It is very much each to their own, and a "try before you buy" approach is always best (true of any instrument, not just keyboards').
Don’t give a damn about your opinion and it is not your place to criticise, if you do not like my comments do not read them

Yamaha’s suck, their piano sounds are great everything else is strained and harsh.

I have yet to try any Yamaha other than a basic home DP that has a Menu system that does not involve a lot of button pressing.

Genos player, says it all I played one damn awful sounding machine way over priced.
 
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Bill, not sure what you mean by a lot of the buttons do nothing; they're all assigned to something (but usually context sensitive); your salesperson should be able to give a walkthrough of how to use it; if not, there are a ton of tutorials online.

However it seems it's the sound that disappoints you; do you mean through the speakers? Or headphones? Because the DGX670 sounds considerably better through headphones; the speakers actually crackle at full volume when playing the keys hard, which is *not* good.

Biggles: you can love Korg and hate Yamaha, absolutely your choice. However, I think what the OP is asking is for other board suggestions (not even how to use his). Bill: you didn't find it intuitive, and again, that's fair. I can tell you we've sold many, and the only customer complaint I had? One regular customer, I warned him that the speakers crackle at full volume, so play at 70% or use headphones.

He came back a week later and said "Man, I thought you meant just your display; but you did say the model. I wasn't expecting mine to crackle at home, but it did too!" The reason he thought I was kidding? All the previous models, I can crank them full, play piano keys hard, no crackle. It's just the 670.


Are there alternatives? I'm going to compare using $CAD list prices; the DGX670 sells for $1199 in Canada. Is there anything else I'd have recommended?

Yes, the PS500 (originally nearly double the DGX at $2099) is a nearly perfect piano with arranger functions; 40w speakers (instead of 12), no frap or crackle at full volume; the piano sample is considerably better than the DGX (indeed, it sounds better than the Genos piano... it's the same piano as the CVP705, CSP150/170), and uses your phone or tablet to navigate (so, incredibly easy to Navigate). And at Christmas, Yamaha Canada put them on blow out for *less* than the DGX. So to me, no brainer. *BUT* you can't make or import your own styles onto it (yet).

Now, there are a couple of other alternatives:

Roland FPE50: slightly more compact, and *much* better speakers than the DGX (not quite as good as the PS500, but the Roland's 22W speaker *does* have even more bass punch). The Pop/HipHop/Dance/Trance beats are great, since both the bass and drums have a real beefiness to them. $1399 selling in Canada. It's also slimmer and ligher than the DGX, and I think easier to navigate but a *lot* fewer functions.

The downsides: modelled piano never sounds as real as a real sample, so it ends up sounding a little hollow (as posted on here elsewhere); Additionally, the acoustic guitars sound sad compared to the DGX (classical and acoustic) so most of the styles avoid strumming (wise decision). And there's no scoring feature like on the DGX (music notation). And no way to make your own styles, or read styles from a USB stick like the DGX (there are literally tens of thousands of Yamaha styles available). However, Roland does have an OS update that adds about 40 new styles; so new styles are at least possible; you just create your own like on the DGX. (The PS500 also has no style creation)

Korg used to have the Havian 30, and for $2099, this was also excellent. Touch screen navigation, *great* sounding styles and piano sound. Too bad they discontinued it. No the piano and accompaniment wasn't as good as the PS500, and even the touchscreen interface wasn't *quite* as intuitive, but the Havian 30 launched in 2015, the PS500 had the tech advantage simply launching 8 years later)

The PA5x88 is an alternative, sure, but at $7499 CAD it's not even remotely similar a pricepoint to the DGX @ $1199 (which *many* people have purchased and enjoyed, and indeed, one of the youtube channels, can't remember Leigh or Woody, says that's what he'd get over the PA5x or Genos 2 :p). The DGX is the absolute bang for the buck 88 key arranger model (except in Canada, where the PS500 was the clear winner, but now sold out and discontinued), but the DGX certainly has limitations.

But it *is* cool to stream music in, play and sing along with that music, and record both to your usb stick, with only a couple of button presses.

But even there; the ps500? 1 "button" (touchscreen on screen button) press. As simple as it gets.

Mark
 

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