Korg Kross- sound volume discrepancies

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Reposting since I'm really looking for help with this issue:
Thank you for the responses. The issue is that the sounds in Program mode are extremely low volume or almost inaudible- about 25-30% of the sounds (some that I've never even used). I have even tried several times to do a factory restore, and the issue still persists. Could it be some kind of bug? Should I try to update the software? Thanks
 

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