Yamaha win 11 driver installation failure

[Walberg]

HI all,

I want to connect a Yamaha Arius YDP-144 to a surface pro 6. The device is detected by windows but it shows "driver problem". I downloaded the latest driver from the yamaha website but when I try to install it it says "device not detected" so the installation stops.
I tried with different usb cables, same problem.
Any ideas?

Thank you

 

[Walberg]

by the way, in "bluetooth and devices" in win 11 it does show "ARIUS" with the mention "driver error"

 

[Walberg]

I have tried the same setup on another pc, and this time the installation worked. The piano is still not recognized as midi though.
So first question is what do I have to do on the surface pro to make the installation work, and second, how do I make it be recognized as midi.

 

[SeaGtGruff]

Make sure you're trying to install the Steinberg USB driver, not the Yamaha USB-MIDI driver.

 

[Walberg]

Yes that's the one I installed

 

[SeaGtGruff]

Okay, just starting with the obvious.

The only other things I can think of are (1) the USB cord and (2) the CPU speed. Most of the Yamaha models I'm familiar with require a USB 2 cable rather than a USB 3 cable. And I don't know what the requirements for the Steinberg driver are, but the Yamaha driver has a minimum requirement for the CPU speed.

 

[SeaGtGruff]

With the Steinberg driver, be sure to install the driver without having any USB devices (including the YDP keyboard) attached. That's in stark contrast to the Yamaha driver, which has a different installation procedure.

Which version number of the Steinberg driver did you install?

Version 2.1.6 requires a minimum CPU speed of 2 GHz. That might present a problem for some CPUs which have slower base speeds but are often advertised as being able to run much faster when in "boost" mode.

Version 2.0.3 also requires a minimum speed of 2 GHz.

So does version 1.9.9. It looks like they all do.